Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop[at]olicta.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop[at]olicta.com.au and send your item to: PO BOX 1123, Cronulla, NSW, 2230, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO BOX 1123, Cronulla, NSW, 2230, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We're proud to announce Olicta Electrical Installation Services is working with the highly qualified local electricians at POWERIX.com.au. We use licensed and insured trade professionals to fully install your new electrical or other equipment.
You won't have to find a qualified installation specialist or struggle with doing it yourself. Our experienced electricians arrive and do the work quickly and correctly. Our prices are reasonable. We'll also give you a 5% discount off the installation cost for purchasing here.
Remember, the most expensive installation is one that is not done correctly, has too be torn out, and installed again. We save you money and time installing it right the first time. Please CALL to schedule your installation. 0420 798 861.
Olicta Electrical Installation Services available in Sydney and Wollongong only.
Don't Take Our Word For it! Here's What Our Customers Think:
I was going through a ridiculous number of lightbulbs as they kept burning out too quickly. I suspected there was an issue with my electrical system but I didn’t know how to proceed beyond that. I called Olicta and, within just a couple of days, an electrical technician was at my door to fix the problem. Not only did he fix that, but he also installed LED lightbulbs which have saved me so much money on my electricity bill.
One of the lights in my home kept going out and then coming back on over and over again. I wasn’t sure why this was happening so I called Olicta. They determined that the bulb was using too high wattage and suggested I use their LED lightbulbs instead. It worked like a charm. Now, I’m saving energy and am no longer having problems with the light going off and on.
My power bill was super high so I called Olicta to see if there was a problem. They told me all the benefits of LED downlights and then suggested I switch to using them instead. Their preferred electrical contractor installed them for me. Since the switch, my bill has been reasonable—and I’m saving energy!
I am so pleased with the service I got from Olicta. They sent an electrician to my home to inspect a lighting issue I was having. He encouraged me to invest in LED downlights for my home because they saved power and lasted longer than regular lightbulbs. I agreed and he installed them for me. My power bill has decreased significantly since switching over. I am so glad that I did.
The light in my kitchen had been out for a while. Although I had changed the lightbulb, it was still not working so I guessed it had something to do with the wiring, a problem which I did not have the knowledge to fix myself. I got in touch with Olicta and they sent an electrician to me almost right away. After just a little bit of investigation, he was able to identify the problem and fix it easily. It was clear to me how experienced and knowledgeable he was in the quick way that he solved the problem. I will definitely be going to Olicta and Powerix Electrician again for any other maintenance or repairs.
Free Shipping When You Spend Over $xChange this XX to Qualify For Free ShippingYou Have Achieved Free ShippingSpend Over $x to Qualify for Free ShippingYou Have Achieved Free ShippingFree Shipping For Over $x toFree Shipping Over $xYou Have Achieved Free ShippingChange this XX to Qualify For Free ShippingYou Have Achieved Free Shipping